Before the pandemic, the use of the telephone (typically wired connection system) was high but today, people forget the use of the traditional so-called phone systems since the new-age virtual phone systems are incepted. This newly invented technology gaining tremendous popularity and more and more businesses are exercising to adopt in their business process. Here […]

Every business in the world suffers from either of two problems: one related to funds and the other related to new leads/customers. Irrespective of the size or the nature of the business, it requires funds and leads/customers for its survival. Hence, every business tries at increasing its customer base but by spending as little as […]

IVR as we know it is the Interactive Voice Response system or an automated voice that lists menu options and asks you to “press 1 for X” and directs you accordingly. It was invented in the late 19s when companies realised that the robot receptionist was much cheaper than hiring a physical one just to […]

Running a call center is not an easy job. It comes with loads of responsibility and even more challenges.  The biggest challenge of all is to provide support to the customers in their time of need. This is exactly why a cloud-based IVR is needed.  Nowadays, businesses are becoming more customer-centric. To provide a better […]

The only thing which a customer expects from a business is to provide support in their time of need. No matter how big your enterprise is, if you fail to meet your customers’ expectations, they would definitely look forward to another business that provides good service.  To make sure that their customers can reach out […]

Having a reliable phone system during the time where remote work has become the new normal, is the best thing that the employees can own. Good customer service is based on how well your agents communicate with the customers.  Virtual phone numbers exactly offer the functionality that can be used to make the communication between […]

Customers have always wanted a service that is efficient and reliable but due to technological improvements, their expectations have become even higher. Nowadays, customers have become savvier than they were ever before. They want quick responses whenever they face any issues.  Like, when customers contact your brand, they don’t want to wait in long queues […]

Let’s just cut the chase and start with straight-up facts here. We have been facing a global pandemic since last year. With all the uncertainty around, businesses still have to ensure that their customers are satisfied with their services. The competition in the business world is insane and to build the reputation of your brand […]

People living in rural areas are gradually becoming familiar with the technology. Smartphones have become more common and an important part of their everyday life.  Rural citizens have always been deprived of the services that the people living in the urban areas can leverage hence, they never stop looking for ways to explore the things […]