Customers have always wanted a service that is efficient and reliable but due to technological improvements, their expectations have become even higher. Nowadays, customers have become savvier than they were ever before. They want quick responses whenever they face any issues.  Like, when customers contact your brand, they don’t want to wait in long queues […]

Let’s just cut the chase and start with straight-up facts here. We have been facing a global pandemic since last year. With all the uncertainty around, businesses still have to ensure that their customers are satisfied with their services. The competition in the business world is insane and to build the reputation of your brand […]

People living in rural areas are gradually becoming familiar with the technology. Smartphones have become more common and an important part of their everyday life.  Rural citizens have always been deprived of the services that the people living in the urban areas can leverage hence, they never stop looking for ways to explore the things […]

When it comes to generating new leads, we must know that our main target is to boost the sales of our products and services. Without new leads, you really couldn’t expect your business to grow.  With neck to neck competition in the business world, owners can’t rely on their existing customers and that is exactly […]

How long the customers are going to stick to your business depends on how satisfied they are with your services. Are their queries answered on time? Does your business provide a quick and smooth medium of interaction? If the answer to these two questions is no then it’s time for your business to switch to […]

IVRs are used by enterprises to provide a quality customer experience but the fact is, most often the customers are dissatisfied with the IVR system.  Whether it’s related to too many sub-menu options which confuse the customers into choosing a suitable option or the waiting music which can frustrate them if played on a continuous […]

While the pandemic has completely changed the work how organizations work, the biggest challenge today is to sustain your customers and improve their experience. Let’s be real here, Customers expect timely responses to their queries and they won’t bind with your businesses for a longer period of time if you fail to provide the same. […]

Ever wondered why most businesses prefer to use cloud telephony solution with inbuilt CRM ? The answer is quite simple. Customers expect seamless communication on every channel and if your business fails to keep up with their needs, why would they want to contact you again?  Cloud telephony with CRM allows you to make customers […]

Ever thought of hiring a virtual receptionist for your business? Well, if you haven’t then I am sure that after reading this blog and knowing the pros of the same, this idea will pop up in your mind.  So, let’s start by discussing the advantages of having a Virtual Receptionist for your business.  How a […]