Customers have always wanted a service that is efficient and reliable but due to technological improvements, their expectations have become even higher. Nowadays, customers have become savvier than they were ever before. They want quick responses whenever they face any issues.
Like, when customers contact your brand, they don’t want to wait in long queues to get their queries solved.
The world of customer service is about making things better for customers by being there for them during their time of need. But is there a way to ensure a seamless customer experience?
Well, guess what? There are missed call solutions. Now, you must be wondering how these services can be beneficial for your business?
In this blog, I’ll tell you about how missed calls can do wonders for your business.
Let’s get started!
Benefits of Missed Call Number Solution for SME
1. Verifying the customer’s identity
Missed solutions are a great way to know the authenticity of your customers.
For example, When a customer opts for cash on delivery service, you can easily verify their identity by giving a missed call on their registered number. This way you’ll know that the mobile number which the customer has provided is correct and you can initiate the process further.
2. Cost-efficient for customers
Since the customers don’t have to pay a single penny to give a missed call on the virtual number provided on your website, they can easily reach out to you whenever they need assistance.
This way you’ll get to connect with more customers in a short period, which will eventually increase the sale of your products.
3. Opt-in and opt-outs
Spamming the customers with updates about your products which they are not interested in is a bad idea.
No one would want to come across hundreds of emails from a business that’s of no use to them. Therefore, to make sure your customers don’t get frustrated to an extent that they block your number, you can ask them to use missed call service to opt-in or opt-out from getting emails.
4. Voting purposes
Remember the time when we used to vote for our favourite contestants by giving a missed call on a toll-free number. Well, you guessed it right, reality shows have been utilizing missed call solutions before we got to know about it.
Not only reality shows but missed call solutions are also used by political parties to gain votes during the time of elections.
5. Conduct surveys
Surveys are the best way to know what customers think about the products that your brand offers.
Missed call solutions overcome the setback of SMS which only allows the customers with mobile phones to participate in surveys. Now, the customers will be able to give a missed call with landlines and actively give their response.
6. Reducing the waiting time
By using missed call solutions, you can ease the customers from the pain of filling lengthy forms and waiting in endless queues. They can simply reach out to you on your number and get a callback from your agents.
This saves a lot of time and energy for the customers who face difficulty in connecting with your agents and are mostly dissatisfied with your services.
Also Read:- How Does Cloud Telephony Service Work
Summing it up!
Whether you are a small business or a big enterprise, your only focus should be to improve the experience of the customers with your brand so that they are not only satisfied with your services but also recommend them to others.
Now that you know about the benefits of missed call number solutions you must be thinking to get one for your business.
My telly can help in strengthening your customer database with our missed call solutions which will perfectly work to interact with your set of customers.
Our customer service team will be happy to assist you!