How long the customers are going to stick to your business depends on how satisfied they are with your services.
Are their queries answered on time?
Does your business provide a quick and smooth medium of interaction?
If the answer to these two questions is no then it’s time for your business to switch to a technology that is more customer-friendly and reliable. One such technology that ensures a smoother customer experience is Missed Call Service.
But what’s the big deal about this?
You see, most often the customers have to wait in long queues to get answers to their queries. This is not only frustrating for them but can turn out to be the biggest threat for your business because if the customers will be dissatisfied with your services, they’ll not even think twice before switching to another brand.
Missed call service can act as the saviour here. Before we jump into knowing how missed call service can help to strengthen your customer base, let’s know about the basics first
Why is Missed Call Service Important?
Missed call services reduce the waiting time of the customers as they don’t have to wait into endless queues to get their issues solved. They can just give a missed call on your number and receive a callback from the agents.
Also, customers don’t have to spend a single penny to give a missed call which makes the service more likeable. Not only this but there are several ways in which missed call solutions increase customer engagement for your business
Ways to Enhance Customer Engagement With Missed Call Service
1. Callback feature
The ability to give a call back to the customers is the best advantage of missed call service. When a caller dials the number given on your website, the call automatically gets disconnected after 2 or 3 rings.
The update of the missed call gets saved on the CRM along with the details of the caller like contact number, time of the call and region from which the call was made. The agents can use these details to get back to the callers either by a call or SMS.
2. Generate valid leads
With missed call services, you can generate new leads in a fairly smooth manner. You can reach out to your customers regarding their inquiry, guide them with the solution and utilize
that time to tell them about your products and services.
3. For voting purposes
Remember the time when we used to vote for our favourite contestants of reality shows by giving a missed call on a toll-free number? That was exactly how reality shows used missed call service to know about the audience’s perception of the contestants they choose.
Other than reality shows, missed call services are also utilized by political parties to gain support during the election campaigns.
4. Customer feedback
Proper customer feedback helps businesses to know how satisfied their customers are with their services.
Using missed call service, you can collect valuable customer feedback by running an SMS campaign and surveys to know what your customers like and dislike about your services.
5. For verification purposes
As any online transaction requires mobile verification of the user, a missed call can act as the easiest and quickest way to check the user’s identity by giving a missed call on his number.
Also Read:- Complete Guide to Missed Call Service
Now that you’re aware of the ways in which missed call services can help to increase customer engagement for your business gain loyal customers you can use them to your benefit.
My telly’s missed call solutions can help you build a strong customer base and generate new at a faster pace.
To know more about how we can help you, get on a call with us now!