Nowadays, when most customers are cheated while transferring online payments, they want a secure way to make sure that their details are not being misused during the time of transactions.
With the IVR payments solution, customers can easily pay the bills over the phone without having to get in touch with an agent. That means improving the customer experience and saving a lot of time for agents.
Seems like a good deal!
Now let’s understand how IVR payments can be beneficial for your business?
What Are IVR Payments?
IVR payments work in a similar manner as for regular IVR configurations, the only difference here is the regular IVR system routes customer calls to live agents whereas IVR payments enable the customers to pay bills without the need to connect to an agent.
With IVR payment tools customers can make secure deposits using their phone by either entering their credit card or debit card number into the keypad or by reading them out loud.
Benefits of IVR Payments for Organization
1. Secured payments
With the number of online payment fraud cases increasing at a faster pace, customers would want to protect their card details at any cost.
So, what could be a better way of ensuring secure transactions than IVR payments?
Using IVR payment customers can enter their credit or debit card details on the keypad securely. Plus, your customers don’t have to worry about their details falling into the wrong hands as no one will ask them to provide personal information.
If we talk about the current situation caused due to COVID then, it wouldn’t be wrong to say that many business activities have been deeply affected which has resulted in increased reliability on IVR payments.
As customers can securely make payments from any part of the globe, it can help businesses in streamlining the whole transaction process which ultimately improves customer experience.
Also Read- Innovative ways to use IVR
3. Highly Convenient
With IVR payments, customers can pay 24X7 which is convenient for them as they can easily schedule the time of payment.
Also, agents get saved from solving billing inquiries generated by a lot of callers.
4. Increased Customer Satisfaction
IVR payments offer a wide range of advantages including less waiting time of customers, access to multiple languages, security and mode of payment options according to their preference.
This means that customers are more likely to get a better experience which will further ensure customer loyalty and customer satisfaction.
5. Payment Reminders
Most often, customers forget to pay their bills on time.
With IVR payments, customers are reminded to make their deposits with the help of frequent reminders which helps them to pay their bills on time.
Not only the customers but your business benefits from payment reminders as the timely payments made by the customers will keep you out of the financial crisis which most organizations are facing due to COVID.
With more and more businesses relying on IVR payments during the pandemic, the way businesses operate have completely transformed.
Keeping pace with these changes, the best time to utilize IVR payments now.