With businesses competing to provide a high-quality experience to customers, there have been a lot of transformations that have been adopted by the organizations in order to engage with their customers.
Today, the only thing that customers expect is to find a quick way to get in touch with the business in order to solve their queries.
What is Click to Call?
Click to call is a click to action button present on a website that allows users to call the business directly without having to dial the number manually.
So it’s just a click then?
Yes, it’s that simple!
Now, let’s know what’s the big deal with clicking to call and why is it important?
Why is Click to Call Important?
We live in a world where customers are so occupied in their daily lives that they can’t afford to waste a single minute waiting to connect with a service agent.
Click to call means the easiest and effortless way for customers to make themselves heard. They don’t have to make an extra effort by copying the contact number from your website and pasting it into the dialer.
All they need to do is to simply click on the button provided on your website.
What Advantages does Click to Call Offers to Your Organization?
A. Improve Customer Loyalty
The only factor that can help in gaining customer loyalty is the ability of a business to provide a high-quality customer experience. Customers are more likely to continue their relationship with a business that provides a seamless customer experience.
Click to call is a way of ensuring that you value your customers. Once you put the click to call option on your website, you are giving your customers the freedom to connect with your business anytime by just clicking on the button and generating a call back request.
B. Providing Assistance through Different Channels
Unlike a conventional phone call which is only restricted to a voice call, clicking to call allows the agents to interact with their customers using different communication channels depending on the request of the customers.
This means that after customers reach out to you with a click then, they can either request a live chat or a video call depending on their choice.
C. Quick Way to Identify Potential Leads
Many people can reach out to you just to get an idea about the kind of products and service your business offers. They can act as potential leads that can be identified by the agents and converted into invaluable customers.
D. Reach Out to Customers at the Right Time
Let’s talk reality for a while, shall we? It is true that customers don’t like to get disturbed by your calls when they are busy.
With click to call service, they are provided with the flexibility to schedule callbacks which means the agents can contact them according to their preferred time which makes the customers feel valued.
E. Increased Number of Orders
Click to call helps businesses to receive more orders and inquiries as customers can easily get in touch with them with a click to call button provided on their website. This means no more waiting in never-ending queues to get responses from the agents.
To sum up, click to call solutions provides a way of breaking the communication barrier between customers and agents and helps in generating quality leads, receiving more orders and inquiries and improving the customer journey.