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cloud call center vs on premise

Who doesn’t want a technology which aids the business and its employees to perform better? Almost all thriving companies have invested in a cloud call center technology to provide the best customer service. AI & Machine- learning-based cloud solutions can pave a long way and enable one to defeat any shortcomings in these dynamic times. Moreover, these solutions help to enhance customer experiences.
But many companies are still struggling over the dilemma to choose cloud or not to choose it. This blog will give you 5 strong reasons why enterprises should make the shift. So let’s get into it.

Maintain business continuity with a cloud call center

No one thought of a year like 2020 before. The Pandemic has caused many irrevocable damages which are hard to recover. Many businesses are still struggling to cope up with the damages but many of closed. How the cloud has helped during this pandemic has opened many ways to maintain business continuity. Having your entire workload with all data on the cloud will ensure that there is no data loss. Likewise, it gets easier to recover from any natural/man-made disaster with the cloud. This isn’t the case with an on-premise facility.

Heightened Security measures

The world’s biggest agency CIA (Central Intelligence Agency) uses the cloud to stock sensitive data. Indeed, Cloud provides greater security when compared to on-premise systems. It has a password-protected login system. A further upgrade to face, voice & touch recognition improves security in no time. With OTP verification, it makes sure that data doesn’t get accessed by anyone else.

Flexibility & Scalability

With the cloud, enterprises don’t need to worry about how to deal with an unexpected surge in workload. Cloud offers enough flexibility to scale operations when needed. The best part of using the cloud is you need not pay for extra charges every day when you use extra resources. Pay and use them accordingly. This saves cost to a great level and offers enough flexibility with scalability that is not possible with on-premise call centers.

Remote working gets simplified

Like we discussed earlier, the problems that the pandemic has given us were unimaginable. None of us thought about having such days when we will be stuck in our houses to stay safe. Most companies have adopted remote/virtual work environments to maintain business continuity. Moreover, running operations was mandatory to serve distressed customers. Cloud has equipped businesses to support remote working. With our smart dashboards, they can access all information from any location. Thus, the cloud has benefited a lot of businesses during such times to work efficiently. Because everything stays on the cloud, your employees can access the information from anywhere.

Cost-Reduction with cloud call center

Unlike traditional on-premise systems, the cloud doesn’t need much maintenance. With on-premise, you need to have an in-house IT team which take care of everything. But the cloud gets managed from the 3rd vendor who offers your cloud services. So you save huge funds to maintaining separate teams for everything. Cloud is easier to use and required low cost to maintain.
Cloud benefits in many ways and has shown increased customer satisfaction ratio. If you are planning to move to the cloud and experience the greater benefits, then now is the time. Want to know more then call us now

Post Author: Diksha Goklani

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