IVRs are used by enterprises to provide a quality customer experience but the fact is, most often the customers are dissatisfied with the IVR system. Whether it’s related to too many sub-menu options which confuse the customers into choosing a suitable option or the waiting music which can frustrate them if played on a continuous […]
While the pandemic has completely changed the work how organizations work, the biggest challenge today is to sustain your customers and improve their experience. Let’s be real here, Customers expect timely responses to their queries and they won’t bind with your businesses for a longer period of time if you fail to provide the same. […]
Ever wondered why most businesses prefer to use cloud telephony solution with inbuilt CRM ? The answer is quite simple. Customers expect seamless communication on every channel and if your business fails to keep up with their needs, why would they want to contact you again? Cloud telephony with CRM allows you to make customers […]
Ever thought of hiring a virtual receptionist for your business? Well, if you haven’t then I am sure that after reading this blog and knowing the pros of the same, this idea will pop up in your mind. So, let’s start by discussing the advantages of having a Virtual Receptionist for your business. How a […]
Do you know that there are more than three billion smartphone users worldwide? As the majority of tasks occur through phones, the number is quite likely to rise in the coming years. Now, the main focus of businesses should be to use more mobile-friendly technology to promote their products to customers. Digital media and newspapers […]
We all are well aware of the advantages of using IVR systems for our business. But the point here is, is setting up an IVR enough for engaging with your customers? The answer you’re looking for is, no, your IVR system is of no use if you’re not making efforts to make it customer-friendly. IVR […]
If you watch reality shows then you must have voted for your favourite contestant some time or another. All you have to do is to give a missed call on a toll-free number and after one or two rings, the call automatically gets disconnected. This is a fine example of a missed call solution. In […]
Do you know what affects your business the most? The answer you’re looking for is customer experience. Customers put in a lot of effort in researching your products and if they don’t get the experience that they are looking for, they might not want to consider purchasing products from your brand again. Let’s be real […]
When customers come to know about your brand through your website, their first instinct would be to get in touch with a real person so that they can know more about your products and get answers to their queries. In today’s busy world, nobody has the time to wait in long queues to get their […]
The banking industry has experienced tremendous advancements in the past few years. With the ease of doing transactions from mobile phones, the whole process of transferring and receiving money has become feasible for people. The technological impacts have led to several innovations in the banking sector and one such innovation is the IVR solution for […]
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