Businesses integrated with computer-generated voice communication tools are the new fashion creator of this universe in my view…! Yes, I am talking about Interactive Voice Response (IVR). It is an intelligent way to reinforce marketing practices and improve the business communication process. Through IVR System businesses can cut manual processes and allocate voice systems to […]
IVR as we know it is the Interactive Voice Response system or an automated voice that lists menu options and asks you to “press 1 for X” and directs you accordingly. It was invented in the late 19s when companies realised that the robot receptionist was much cheaper than hiring a physical one just to […]
Running a call center is not an easy job. It comes with loads of responsibility and even more challenges. The biggest challenge of all is to provide support to the customers in their time of need. This is exactly why a cloud-based IVR is needed. Nowadays, businesses are becoming more customer-centric. To provide a better […]
The only thing which a customer expects from a business is to provide support in their time of need. No matter how big your enterprise is, if you fail to meet your customers’ expectations, they would definitely look forward to another business that provides good service. To make sure that their customers can reach out […]
IVRs are used by enterprises to provide a quality customer experience but the fact is, most often the customers are dissatisfied with the IVR system. Whether it’s related to too many sub-menu options which confuse the customers into choosing a suitable option or the waiting music which can frustrate them if played on a continuous […]
We all are well aware of the advantages of using IVR systems for our business. But the point here is, is setting up an IVR enough for engaging with your customers? The answer you’re looking for is, no, your IVR system is of no use if you’re not making efforts to make it customer-friendly. IVR […]
The banking industry has experienced tremendous advancements in the past few years. With the ease of doing transactions from mobile phones, the whole process of transferring and receiving money has become feasible for people. The technological impacts have led to several innovations in the banking sector and one such innovation is the IVR solution for […]
Nowadays, when most customers are cheated while transferring online payments, they want a secure way to make sure that their details are not being misused during the time of transactions. With the IVR payments solution, customers can easily pay the bills over the phone without having to get in touch with an agent. That means […]
Whether your marketing campaigns are going to be successful or not depends mainly on the persuasiveness of your communication tactics which you use while reaching out to your potential customers. Why would a customer be interested in your services if your business fails to provide a high-quality customer experience? For providing 24*7 customer support, whether […]
Let’s Discover and Decode the modern-day technologies like IVR available in the market today. Understand why should your business use them and enhance your customer communication. But let’s first understand how customer communication has evolved from what it used to be and why we need to take care of it as a top priority. Reliable […]
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