In the last blog, we talked about what do we understand by the term follow-up and why is it important? We learnt how following up can help business enterprises to get loyal and repeat customers. In this blog, we will discuss an ideal way to do follow up with your customers which could add up […]

A lot of business enterprises worry about attracting new customers each time they launch new products and services or even repeat purchases. They launch many campaigns to attract new eyeballs and gain a new set audience. What they skip of their list is connecting to their existing set of customers. Enterprises often forget to timely […]

While the primary stage for cloud telephony a.k.a known as cloud computing in India was not that exciting and eventful, it has slowly picked up. Different enterprises and businesses no matter their size, have voluntarily adopted smart cloud solutions. The growth in the year 2021 for hosted telephony is about to rise with quite a […]

NBFC(Non-Banking Financial Company) sector in India is transforming & evolving to add to the growth of our economy. With more than 9650 NBFC’s currently active in India, satisfying monetary & borrowing needs of a major part of the population of India is simplified. These NBFC’s majorly include finance cooperatives, gold loan providers, investment companies, microfinance, […]

The contemporary customer wants something different. He just doesn’t want targeted ads and campaigns, he wants stories. Stories that could build a human connection. Moreover an emotional connect. Consumers are upgrading and want to live in a realistic world & marketplace. A marketplace/platform which is ad-free and derives some or the other benefit for everyone. […]

Although both of these terms seem to be similar, both of them have some key differences. Many entrepreneurs often get confused about whether to choose a contact center or a call center. If you are going to choose any one of these, then this is the right article for you. So keep on reading: What […]

So the majority of us are working remotely in a virtual environment. For starters, each one of us thought that working from our comfy homes or remote locations would be fun. But indeed now we know and understand reality. These enclosed workspaces with no colleagues & managers present have lowered down our motivation. It has […]

Who doesn’t want a technology which aids the business and its employees to perform better? Almost all thriving companies have invested in cloud call center technology to provide the best customer service. AI & Machine- learning-based cloud solutions can pave a long way and enable one to defeat any shortcomings in these dynamic times. Moreover, […]

Every customer wants superior experience from brands they invest their money in. All they need is a well-tailored experience which makes them trust the brand each time. For doing what is expected, companies need to work over their strategies each time. In other words, businesses need to have a solid plan to provide what their […]