The banking industry has experienced tremendous advancements in the past few years. With the ease of doing transactions from mobile phones, the whole process of transferring and receiving money has become feasible for people. The technological impacts have led to several innovations in the banking sector and one such innovation is the IVR solution for […]
While agents attend to hundreds of customer calls every day, most of these calls are spam calls by solicitors who don’t have any intention to raise a genuine query. This can be really frustrating for the agents as half of their time gets wasted in answering the spam calls which further hinders their productivity. No […]
With the thriving growth of startups in the country, businesses have already started using new technologies to keep up their pace with the competition in the market. Nowadays, when the employees are working from home and customer demands are constantly rising, one can say that cloud telephony is going to stay in the coming years. […]
Nowadays, when most customers are cheated while transferring online payments, they want a secure way to make sure that their details are not being misused during the time of transactions. With the IVR payments solution, customers can easily pay the bills over the phone without having to get in touch with an agent. That means […]
We live in a world where the customers are flooded with emails from various businesses who advertise their products via email marketing but practically thinking, how many of those emails actually get answered? Most of them are not even opened and instantly deleted by the customers. As no one wants to come across thousands of […]
With businesses competing to provide a high-quality experience to customers, there have been a lot of transformations that have been adopted by the organizations in order to engage with their customers. Today, the only thing that customers expect is to find a quick way to get in touch with the business in order to solve […]
How often do customers have to wait in long queues to connect with an agent regarding their query? And how often are they dissatisfied with the services provided by a business? The answer is most of the time. Customers take time out of busy schedules to interact with the agents so that their issues are […]
It is undoubtedly true that the year 2020 had a tremendous impact on businesses from all over the world. With the digital transformation of the workplace, organizations maintained their pace with many evolving business communication trends and focused on providing a seamless customer experience. While we don’t have any idea about what 2021 holds for […]
Ever since the pandemic has started, the workplace of employees have changed and they have quite become used to working from home. In a scenario where people can’t physically be present with each other, the need for effective communication with colleagues becomes more essential. In a similar way, customer interactions should continue to occur in […]
Whether your marketing campaigns are going to be successful or not depends mainly on the persuasiveness of your communication tactics which you use while reaching out to your potential customers. Why would a customer be interested in your services if your business fails to provide a high-quality customer experience? For providing 24*7 customer support, whether […]
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