A sales representative is a person that handles everything from identifying leads and educating prospects on products through calls to training, presentations, and providing frequent support. Indeed, they act as a bridge or co-pilot between customers and the company. Gone are the days when sales rep’s rely on holistic methods to boost sales productivity. As […]
Let’s just cut the chase and start with straight-up facts here. We have been facing a global pandemic since last year. With all the uncertainty around, businesses still have to ensure that their customers are satisfied with their services. The competition in the business world is insane and to build the reputation of your brand […]
People living in rural areas are gradually becoming familiar with the technology. Smartphones have become more common and an important part of their everyday life. Rural citizens have always been deprived of the services that the people living in the urban areas can leverage hence, they never stop looking for ways to explore the things […]
While the pandemic has completely changed the work how organizations work, the biggest challenge today is to sustain your customers and improve their experience. Let’s be real here, Customers expect timely responses to their queries and they won’t bind with your businesses for a longer period of time if you fail to provide the same. […]
Ever wondered why most businesses prefer to use cloud telephony solution with inbuilt CRM ? The answer is quite simple. Customers expect seamless communication on every channel and if your business fails to keep up with their needs, why would they want to contact you again? Cloud telephony with CRM allows you to make customers […]
With the thriving growth of startups in the country, businesses have already started using new technologies to keep up their pace with the competition in the market. Nowadays, when the employees are working from home and customer demands are constantly rising, one can say that cloud telephony is going to stay in the coming years. […]
Ever since the pandemic has started, the workplace of employees have changed and they have quite become used to working from home. In a scenario where people can’t physically be present with each other, the need for effective communication with colleagues becomes more essential. In a similar way, customer interactions should continue to occur in […]
With the constant advancement in technology and growing customer demands, business firms need to keep their pace, enhance their current IT system and shift to an innovation that can guarantee the consistent customer experience. While some of the Call centers are still stuck with conventional call center software that can’t meet the demands of the […]
If we talk about the oldest and most successful way to connect to your potential target audience then it has to be through cold calling. If we elaborate cold calling, it comprises of 2 simple steps: You first build a list of potential clients & customers who are your target audience. You design this list […]
While the primary stage for cloud telephony a.k.a known as cloud computing in India was not that exciting and eventful, it has slowly picked up. Different enterprises and businesses no matter their size, have voluntarily adopted smart cloud solutions. The growth in the year 2021 for hosted telephony is about to rise with quite a […]
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