Do you know what affects your business the most? The answer you’re looking for is customer experience. Customers put in a lot of effort in researching your products and if they don’t get the experience that they are looking for, they might not want to consider purchasing products from your brand again.  Let’s be real […]

When customers come to know about your brand through your website, their first instinct would be to get in touch with a real person so that they can know more about your products and get answers to their queries.  In today’s busy world, nobody has the time to wait in long queues to get their […]

The banking industry has experienced tremendous advancements in the past few years. With the ease of doing transactions from mobile phones, the whole process of transferring and receiving money has become feasible for people.  The technological impacts have led to several innovations in the banking sector and one such innovation is the IVR solution for […]

While agents attend to hundreds of customer calls every day, most of these calls are spam calls by solicitors who don’t have any intention to raise a genuine query. This can be really frustrating for the agents as half of their time gets wasted in answering the spam calls which further hinders their productivity.  No […]

With the thriving growth of startups in the country, businesses have already started using new technologies to keep up their pace with the competition in the market.  Nowadays, when the employees are working from home and customer demands are constantly rising, one can say that cloud telephony is going to stay in the coming years. […]

Nowadays, when most customers are cheated while transferring online payments, they want a secure way to make sure that their details are not being misused during the time of transactions.  With the IVR payments solution, customers can easily pay the bills over the phone without having to get in touch with an agent. That means […]

We live in a world where the customers are flooded with emails from various businesses who advertise their products via email marketing but practically thinking, how many of those emails actually get answered?  Most of them are not even opened and instantly deleted by the customers. As no one wants to come across thousands of […]

With businesses competing to provide a high-quality experience to customers, there have been a lot of transformations that have been adopted by the organizations in order to engage with their customers.  Today, the only thing that customers expect is to find a quick way to get in touch with the business in order to solve […]

How often do customers have to wait in long queues to connect with an agent regarding their query? And how often are they dissatisfied with the services provided by a business? The answer is most of the time.  Customers take time out of busy schedules to interact with the agents so that their issues are […]